Warranty Policy
Your Oska Pulse is guaranteed to arrive to you in perfect condition. If your device is not working properly for any reason, we will replace it immediately, free of charge.
Oska Philippines does not offer a refund option.
general warning
Electronic devices, especially those of a medical nature, should be handled with care and in accordance with the User Manual. Warranty may be voided if a returned unit is deemed to have been damaged by the user in such instances as water damage, excessive heat, defective power sources or dropping the unit.
OSKA PULSE - WARRANTY
Your Oska Pulse is guaranteed to arrive in perfect condition.
We offer a one year warranty from the date you receive Oska Pulse. Please register your device online with us for proper registration of the device.
If your device is not working properly for any reason, please contact us at support@oskawellness.com +1-844-630-9932 (Normal office hours are M-F 10:00am – 5:00PM PST) or email us at med_devices @skmi.com.ph and we will help troubleshoot what the problem might be. If the problem cannot be resolved easily, we will have you return the device to us and we will replace the Oska Pulse device immediately, including economy rate shipping, free of charge. This is applicable to all buyers, regardless of location.
Your warranty will be voided if the device has been damaged from mistreatment, been exposed to water, or has been tampered with.
Please note that only orders placed directly through Oska, Inc. DBA Oska Wellness or an authorized Oska, Inc. affiliate or retailer are eligible for warranty. Devices purchased from unauthorized sources or resold by the original purchaser are NOT eligible to claim under our warranty.
THE RETURN PROCESS
1. Please write to our Oska Wellness eCare team via email at support@oskawellness.com. It is standard when we reply, that we ask a few questions regarding your experience with the device to find out why it did not meet your needs and to improve our customer service processes. You are NOT obligated to provide feedback if you do not want to. We will require your confirmation of the purchase order number and the serial number of your device to complete the process.
2. If you are in the US or Australia, we will issue you a return ticket so that the device can be shipped back to us. If you are outside the US or Australia, once we have authorized the return (in writing), you will need to ship the device back to us at: Oska, Inc, 300 Carlsbad Village Drive, #111A, Carlsbad, CA 92008 United States.
3. If your device is not working and being returned under warranty because trouble-shooting has not resolved the problem, we will issue a return ticket. Please place the device back into the original packaging, and ship the unit and components back to our office. This warranty return process is applicable to all buyers, regardless of location.
4. The Oska Pulse device, compression wrap(s) and charging cable are ALL required to be returned to us (not just the device itself).
5. Once we have received Oska Pulse devices being returned to us, we will advise you in writing in respect to a) your refund payment or b) details of shipping/tracking for the replacement device we are sending you.
